The following are topics covered during the course accompanied with many resources and support materials.

Agenda

Level 1 Theory and Methods:

Morning Session

  • Part 1 EDM Sales
  • Part 2 Data Collection

Afternoon Session

  • Part 3 Data Analysis and Design
  • Part 4 Report Preparation

Level 2 Conducting a Mock Assessment:

Morning Session

  • Part 1 Tool-kit Presentation and Tour
  • Part 2 Conducting a Survey

Afternoon Session

  • Part 3 Designing a Solution
  • Part 4 Report Preparation
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